Policies

At April Thompson Designs, we strive to provide exceptional service and ensure clear communication throughout every project. To maintain a smooth workflow and fairness for all clients, the following policies apply:

Revision Policy

Each project or part of a project includes up to three rounds of revisions to ensure your satisfaction. Additional revisions beyond the included rounds will incur an additional charge of $15 per revision. This policy helps maintain project timelines and ensures that we can continue delivering high-quality designs to all our clients.

To make the most of your included revisions, we encourage you to provide clear and detailed feedback during the revision process.

Payment Terms

  • Payment Schedule: A non-refundable deposit of 20% is required upfront to initiate the project and secure time, with the remaining balance due upon project completion unless otherwise specified in your contract.

  • Late Payments: Payments not received within 14 days of the due date will incur a one-time late fee of 8% of the total invoice amount.

  • Accepted Payment Methods: Business Check, CashApp, Venmo, or Zelle. Details will be provided upon request or in your invoice.

Cancellation Policy

  • If a project is canceled by the client before significant work has begun, a refund of the deposit may be issued minus a 10% administrative fee.

  • For cancellations after significant work has started, refunds will be prorated based on the work completed.

    • Significant work includes but is not limited to, completed drafts, initial design concepts, and any research or resources allocated to the project.

Project Timeline

All projects include a timeline agreed upon during the initial consultation. Delays caused by the client (e.g., late feedback or unresponsive communication) may result in adjusted deadlines and additional fees if work must be expedited to meet the original timeline.

Intellectual Property

  • All designs remain the property of April Thompson Designs until the final payment is received.

  • Upon final payment, full rights to the delivered designs are transferred to the client unless otherwise agreed upon.

Communication

Clear and timely communication is essential to the success of your project. Please ensure all project details and feedback are provided in writing to avoid misunderstandings.

Contact Information

If you have any questions about these policies or need further clarification, feel free to contact us at:

  • Email: april.thompson.designs@gmail.com

  • Phone: (804) 404-2877

We’re committed to working with you to ensure the best final product. Thank you for choosing April Thompson Designs. We look forward to collaborating with you to bring your vision to life!