Policies

At April Thompson Designs, we are committed to clear communication and a seamless workflow. The following policies ensure a professional and fair process for all projects.

1. Revision Policy

Every project or phase includes up to three (3) rounds of revisions. To avoid misunderstandings, please specify all feedback in a single, detailed message to ensure your expectations are met efficiently.

  • To help us deliver your vision effectively, please provide all feedback in a single, detailed message, which shows your input is valued and appreciated.

  • Additional revisions beyond the three included rounds will incur an extra charge of $15 per revision unless otherwise noted in your project contract.

2. Payment Terms

Payment Schedule

A non-refundable, upfront deposit is required to initiate the project and secure your place on the timeline.

  • Projects $500 and Under: A minimum 20% deposit is required.

  • Projects Over $500 (Including Brand Kits & Website Builds): A 50% deposit is required.

  • Monthly Retainers (Social Media/Maintenance): The full monthly fee is due in advance on the agreed-upon date.

The remaining balance for one-time projects is due upon final project delivery, before the release of final, high-resolution files.

All major projects require a formal, written Client Service Agreement outlining the exact deliverables, timeline, and final terms to ensure a protected and smooth partnership.

Accepted Payment Methods

We accept the following methods, with details provided directly on your invoice:

  • Bank Transfers: Zelle, Wire Transfer, Business Check

  • Digital Payment: Square Payment

  • Physical: Cash (receipt provided)

Please note: We do not accept personal paper checks.

Late Payments

Payments not received within seven (7) days of the due date will incur a late fee of five percent (8%) of the outstanding balance, assessed every thirty (30) days overdue. If unpaid, we reserve the right to pause work and notify you of the next steps to resolve the balance.

3. Cancellation Policy

If a client cancels a project, refunds will be handled as follows:

  • Before Significant Work: The deposit may be refunded minus a 10% administrative fee.

  • Refunds after significant work will be prorated based on the percentage of work completed, including research, initial concepts, and strategy development, to clarify what constitutes significant work (brand guides) promptly.

  • Providing clear and timely feedback (within 48 hours) when requested.

Delays caused by the client may result in adjusted deadlines or additional fees if the work must be expedited to meet the original agreed-upon timeline. All critical project communication and feedback must be provided in writing (email).

5. Intellectual Property

All designs remain the exclusive property of April Thompson Designs until full and final payment is received. Upon receipt of final payment, full rights to the approved, delivered designs are transferred to the client.

Contact Information

If you have any questions about these policies or need further clarification, feel free to contact us at:

  • Email: april.thompson.designs@gmail.com

  • Phone: (804) 404-2877

We’re committed to working with you to ensure the best final product. Thank you for choosing April Thompson Designs.

We look forward to collaborating with you to bring your vision to life!

Referral Program & Policy